Complaint Policy
Our Complaints Policy
At AXIS Solicitors, we are committed to providing the highest quality of service. If something goes wrong, we want to know about it. This policy outlines our procedure for handling any complaints you may have.
How to Make a Complaint
- You can write to us at our registered office address.
- You can send us an email to our official email address.
- You can call our office and speak with the complaints manager.
- You can request a complaint form from a member of our staff.
What We Will Do
- We will acknowledge your complaint within five business days.
- We will thoroughly investigate the matter and your concerns.
- We will provide a full and detailed response in writing.
- We will aim to resolve your complaint within eight weeks.
What if You Remain Unhappy?
If you are not satisfied with our response, you can refer your complaint to the Legal Ombudsman.
The Legal Ombudsman's Service
The Legal Ombudsman is an independent body that handles complaints about legal services. They provide a free, impartial service.
Contact Us
If you have any questions about this Complaint Policy or would like to raise a concern, please contact us:
📧 email at
contact@axis.lawyer
🌐 https://hdr.axis.lawyer/
📞 0800 000 000